Customer Service and Shipping Specialist

Job Overview We are seeking a dedicated Customer Service & Shipping Specialist to join our team. This role is vital in ensuring smooth order processing, accurate shipping and receiving, and excellent customer interactions. The Specialist is responsible for delivering world-class customer service and managing the daily operations of a busy retail business services office. This role requires exceptional self-management, financial integrity, and the ability to independently execute all core services while maintaining compliance with USPS standards and data privacy.

Compensation & Benefits

• Pay Range: $18.00 – $22.00 per hour (Based on experience)

• Schedule: Full-time / Part-time, / Temp to Hire

• Location: On-site

KEY RESPONSIBILITIES

Mail Handling & Federal Compliance

• Maintain strict chain of custody for Registered, Certified, and Insured mail.
• Ensure accuracy in sorting and handling to maintain privacy standards.
• Enforce USPS Form 1583 identity verification standards for all mailbox renters.
• Verify documentation to ensure all accounts are opened in accordance with federal regulations.

Operations & Workflow Documentation

• Work closely with management during the onboarding phase to learn legacy customer preferences.
• Assist in documenting workflows and software procedures (ShipRite/Clover) to update standard operating procedures.

Shipping & Logistics

• Master the ShipRite Global Connect platform to optimize shipping rates across carriers.
• Receive, sort, and log packages for carriers including FedEx, UPS, USPS, and DHL.
• Consult with customers to determine the best shipping method based on cost, speed, and destination.
• Professionally pack items to ensure protection against damage during transit.

Customer Service & Sales

• Greet customers warmly and identify their specific needs (shipping, printing, notary services, etc.).
• Clearly explain service options, pricing, and deadlines.
• Recommend relevant products and services (e.g., shipping supplies, private mailboxes) to assist customers.

Financial Accountability & Store Management

• Process retail transactions from start to finish using the Point-of-Sale (POS) system.
• Accurately handle cash, credit card, and check transactions.
• Perform opening and closing procedures independently, including securing the premises and reconciling daily receipts.
• Maintain store assets and inventory while working independently.

Business Services & Data Security

• Perform essential office services including photocopying, scanning, and faxing.
• Strictly adhere to company policies regarding the handling of Sensitive Personal Information (PII).
• Ensure secure storage and proper disposal of documents containing private customer data.

Qualifications

• Experience: Minimum of 1 year of experience in a customer-facing retail or service environment. Experience working independently is highly preferred.
• Education: High school diploma or equivalent (GED) required.
• Math Skills: Basic math skills required for inventory counting and cash handling accuracy.
• Technical Skills: Proficiency with standard office equipment and computer-based Point-of-Sale (POS) systems.

Required Skills & Competencies

• Professional Integrity: Ability to handle sensitive customer information with confidentiality and discretion.
• Self-Sufficiency: Proven capacity to work effectively and responsibly without direct supervision.
• Organization: Ability to manage multiple customer requests simultaneously in a fast-paced environment.

Certifications

• Active Notary Public commission is a plus, or the willingness to obtain certification upon hire.

Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting: Ability to lift and carry packages and supplies weighing up to 50 lbs.
• Mobility: Ability to stand and walk for extended periods to service customers and process shipments.
• Dexterity: Frequent use of hands for packaging and operating office equipment.
• Movement: Frequent bending, stooping, and kneeling to access supplies and manage inventory.